vipl Privacy Policy

1. Who We Are

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vipl is an online gaming and sports betting platform accessible at vipl.app, operated under PAGCOR's regulatory framework and designed specifically for Filipino players. In this Privacy Policy, references to "vipl", "we", "us", or "our" refer to the vipl platform and its operating entity. References to "you" or "your" refer to any individual who accesses or uses the vipl platform, whether as a registered player or a visitor.

vipl is committed to protecting the privacy and personal data of all users in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. This Privacy Policy describes our practices regarding the collection, use, storage, and disclosure of personal data in connection with your use of the vipl platform.

2. Data We Collect

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vipl collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of data we collect include:

• Registration Data: Full name, date of birth, email address, mobile number, and residential address provided when you create a vipl account.
• Identity Verification Data: Government-issued identification documents (such as a Philippine passport, driver's licence, or SSS/UMID card) and proof of address, collected as part of our Know Your Customer (KYC) process.
• Financial Data: Payment method details, deposit and withdrawal transaction records, and GCash or bank account information used for fund transfers. vipl does not store full card numbers or full bank account credentials.
• Gaming Activity Data: Records of games played, bets placed, wins and losses, bonus usage, and session history on the vipl platform.
• Device and Technical Data: IP address, browser type and version, operating system, device identifiers, and referring URLs collected automatically when you access vipl.
• Communications Data: Records of your interactions with vipl's customer support team, including live chat transcripts and email correspondence.
• Preference Data: Your marketing communication preferences, language settings, and responsible gaming tool configurations.

3. How We Use Your Data

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vipl uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your vipl account, including processing your registration and verifying your identity.
• Service Delivery: To provide you with access to vipl's games, sports betting, and other platform features, and to process your deposits and withdrawals.
• Regulatory Compliance: To comply with PAGCOR licensing requirements, anti-money laundering (AML) obligations, and other applicable Philippine laws and regulations, including age verification to enforce the 21+ requirement.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the features and performance of the vipl platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.

4. Legal Basis for Processing

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vipl processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our obligations under the Terms & Conditions you agreed to when registering your vipl account.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including PAGCOR licensing conditions and AML requirements.
• Legitimate Interests: Processing is necessary for vipl's legitimate interests in operating a secure, fair, and compliant gaming platform, provided those interests are not overridden by your rights and interests.
• Consent: For marketing communications and non-essential cookies, processing is based on your explicit consent, which you may withdraw at any time.

5. Data Sharing and Disclosure

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vipl does not sell, rent, or trade your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, and other payment service providers, for the purpose of processing your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and AML service providers who assist vipl in verifying player identities and screening for financial crime risks.
• Game Software Providers: Licensed game developers and live dealer studios whose software powers games available on the vipl platform. These providers may receive limited technical data necessary to deliver game services.
• Regulatory Authorities: PAGCOR and other Philippine government agencies, where disclosure is required by law, court order, or regulatory direction.
• IT and Security Service Providers: Cloud hosting, cybersecurity, and analytics providers who process data on vipl's behalf under strict data processing agreements.

All third parties with whom vipl shares personal data are required to handle that data in accordance with applicable privacy laws and vipl's data protection standards.

6. Data Retention

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vipl retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulation. Specifically:

• Account and identity verification data is retained for a minimum of five (5) years following account closure, in accordance with PAGCOR and AML regulatory requirements.
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Gaming activity logs are retained for a minimum of three (3) years.
• Customer support communications are retained for two (2) years from the date of the interaction.

Where retention is no longer required by law or legitimate business need, vipl will securely delete or anonymize your personal data.

7. Cookies and Tracking Technologies

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vipl uses cookies and similar tracking technologies to enhance your experience on the platform. The types of cookies we use include:

• Essential Cookies: Required for the platform to function correctly, including session management and security features. These cannot be disabled.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players use the vipl platform, helping us identify areas for improvement.
• Preference Cookies: Used to remember your settings and preferences, such as language selection and responsible gaming configurations.
• Marketing Cookies: Used to deliver relevant promotional content, where you have consented to receive marketing communications.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the vipl platform.

8. Your Rights

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Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by vipl:

• Right to Access: You may request a copy of the personal data vipl holds about you.
• Right to Correction: You may request that inaccurate or incomplete personal data be corrected.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to vipl's legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You may request that vipl provide your personal data in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact vipl's support team via live chat or by emailing [email protected]. vipl will respond to all data rights requests within fifteen (15) business days.

9. Data Security

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vipl implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the vipl platform, encrypted storage of sensitive data at rest, access controls limiting data access to authorized personnel only, and regular security audits and penetration testing.

While vipl takes all reasonable steps to protect your data, no internet transmission or electronic storage system is completely secure. You are responsible for maintaining the security of your vipl account credentials and for notifying vipl immediately if you suspect unauthorized access to your account.

10. Children's Privacy

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vipl is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. If vipl becomes aware that personal data has been collected from a person under 21, that account will be immediately closed and all associated data deleted or returned, subject to any legal retention obligations. If you believe a minor has registered on vipl, please contact our support team immediately.

11. Third-Party Links

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The vipl platform may contain links to third-party websites or services. vipl is not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies solely to data collected by vipl through the vipl platform.

12. Updates to This Policy

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vipl may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. Where changes are material, vipl will notify registered players via email or a prominent notice on the platform prior to the changes taking effect. The effective date at the top of this page indicates when the current version was last updated. Your continued use of the vipl platform following any update constitutes acceptance of the revised Privacy Policy.

13. Contact Us

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If you have any questions, concerns, or requests regarding this Privacy Policy or vipl's handling of your personal data, please contact our Data Privacy team:

• Live Chat: Available 24/7 via the vipl platform. Average response time under 2 minutes.
• Email: [email protected]

vipl's support team serves players across the Philippines — from Manila and Makati to Cebu, Davao, and Quezon City — around the clock.